Accessibility Audit
London Charity - Making a website work for everyone
A comprehensive WCAG 2.2 audit for a live client website. Manual testing with screen readers, keyboard navigation, contrast analysis, and a prioritised issue report that actually got implemented.
Role
Digital Accessibility Specialist
timeline
3 Months
team
Solo
industry
Nonprofit
The PRoblem
A website that excluded the people it was trying to help.
The client's website served a community audience, yet it was inaccessible to users relying on screen readers, keyboard navigation, or magnification tools. Multiple WCAG violations meant the site was breaking regulations it was legally required to meet, and the people most in need of its content were the least able to access it.
The approach
Manual testing. No shortcuts.
I conducted a full manual audit using WCAG 2.1 A, AA, and AAA criteria, testing with NVDA and VoiceOver screen readers, keyboard-only navigation, and high-contrast mode. Every issue was documented with its severity level, the WCAG guideline it violated, the user group it impacted, and a specific, implementable fix. Automated tools were used to supplement, never to replace, manual judgement.
The outcome
Ten barriers removed. Real users reached.
The client received a prioritised report covering ten identified issues, all with actionable recommendations their development team could implement immediately. High-severity barriers, including broken keyboard focus order, missing alt text, and insufficient colour contrast, were resolved in the first remediation sprint. This project became the foundation for Inclusivae.
Chiara's report was the clearest, most actionable document we'd received. She didn't just find the problems, she told us exactly how to fix them, in language our developers could understand and act on straight away.